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Support for your Dyson Omni-Glide™ vacuum

Frequently asked questions

Does the vacuum work on carpets?

The Double Fluffy™ cleaner head is engineered for hard floors only. For cleaning carpets or soft floor coverings, you can use the Mini motorised tool.

How often should I clean the filter?

We recommend you clean your filter around once a month, but this may be more frequent if you use your machine heavily. After cleaning your filter, always leave it to dry for at least 24 hours. Ensure it's completely dry before refitting on your machine. We strongly recommend following the cleaning instructions and cleaning by hand. The filter is not suitable for dishwasher use.

How long does the battery take to fully charge?

A full charge takes up to 3.5 hours.

What's the best way to use an additional battery?

We recommend fully charging a spare battery soon after purchase, and alternating batteries regularly to prolong battery health.

Can I leave my vacuum on charge?

Your battery has been designed to be left on charge, so it’s fine to leave it plugged in after charging.

Does this machine connect to the Dyson Link app?

Your machine works independently and doesn't connect to the Dyson Link app.